These days, IT support has attained the status of something akin to health insurance – you don’t want to go without it. If your current Raleigh network support services aren’t quite “cutting it,” we have provided some tips that are designed to steer you towards a better IT support situation – but one that also utilizes your expenditure wisely.
As your network support company, RCOR responds quickly with clear strategies and solutions to any of your IT problems via 24/7 help desk.
Are there are any hidden fees or costs involved?
Your IT services firm shouldn’t gouge you with hidden fees for every conceivable (and sometimes unwarranted) interaction with them. They will clearly spell out all fees or costs involved and for what, and even better, with managed IT services, you get a fixed, flat monthly fee for consistent managed services, which makes the process predictable, budget-wise.
There shouldn’t be any part of your IT network they can’t handle.
You know your Raleigh IT services are on point if there’s no hesitation whatsoever when it comes to tackling any aspect of your computer network’s IT systems, including cloud services, mobile device management, outsourced CIO (vCIO), phone and VoIP services, data backup and recovery, business continuity planning, cyber and IT security, or IT projects of any kind.
Have they performed as promised, within the agreed-upon timeline and budget?
If your network services company in Raleigh is any good, they will perform their duties as laid out in the contract, point by point, and they will do it in the timeline they are contracted for. They will deliver on services as agreed to as well, with no excuses, and no bull of any kind. You get what you signed them up for, period, or you can cite non-performance of contract and walk away.
Do they understand your business model, operations, and objectives comprehensively?
No IT support company in Raleigh that’s worth their name will simply breeze in and dictate to you what you need done without first consulting with you and your in-house IT department or other executives to learn your core business objectives and how you operate, and what’s required to be fully functional as an enterprise.
RCOR Technologies doesn’t operate that way.
We make sure to deliver on all the above points and more, or we don’t get paid!
Need a consultation on Raleigh, North Carolina’s leading IT support services?
Now’s the time to get tech support services that won’t let you down with subterfuge and unethical tactics. Call RCOR Technologies today for a reasonable quote on the kind of network support in Raleigh NC businesses like yours have come to depend on!