That’s where it all began.
While working with Fortune 100 companies like GlaxoSmithKline, Duke University Health System, Lockheed Martin, and the US Environmental Protection Agency, our founder, Tim Richter, saw the benefits of continuously maintaining and monitoring business technology to improve uptime and profits.
These giants of industry and government had the advantage of skilled technicians, top level services, and important technology solutions.
These three elements served to maintain, support, and protect the computers and networks of these mammoth entities at all times.
“But what about the little guy?”
That was Tim’s question…
“What about the small to mid-size company?”
“Who takes care of them?”
“Who makes sure their computers work flawlessly so they can be safe and productive?”
Sure, there were computer-fix-it guys who would show up when things went to pieces (most of the time) – and bill them heavily.
But where was the proactive maintenance and support?
It was these questions that burned into Tim’s mind and gave him a passion to…
Bring enterprise level IT care, tools, and thinking to the small to mid-size business community in an affordable way.
This type of technology and support needed to be available to all businesses, not matter the size or market they served.
Tim has worked for over 20 years to make this a reality.
That’s how it all began.
Today’s RCOR team is still looking out for the little guy…
We teach business leaders that technology is not an addition to your company. It is a foundational element.
We explain that if your IT foundation stays strong, you have the time and flexibility to focus on other aspects of your business – such as growth.
We show the businesses we serve the benefit of proactive IT care. You see… If we can spot and resolve issues BEFORE they cause trouble and expensive downtime – and we do, we’ve saved you money. But not everything can be accomplished through teaching…
Sometimes ACTION is required.
And that’s where the RCOR team really excels. We actually answer our phones when you call. Imagine that! You won’t get put on hold and forgotten about. You won’t get some automated ticketing system or an offshore helpdesk employee. We will answer your call.
And we will respond efficiently and appropriately.
We pride ourselves on always showing up on time, and never making promises we cannot keep.
The quality of our services and customer success come first at RCOR.
We’re the full-service IT support company that Raleigh-Durham businesses trust!
We work as your single point of contact for all things technology related. Our ideal clients don’t want to spend time working with multiple vendors. That’s where we come in.
You focus on building your business, and we’ll take care of the IT – All of it. Our RCOR Assurance Plan is an all-inclusive, one-stop shop for IT services.
We do have hourly clients, but most want the proactive assurance that their computers and network will always be there when they need them.